Cashier mistakes – do you get very annoyed?

Cashier mistakes – do you get very annoyed?

I’ve been only cashiering for only 4 days now. It’s normal to make many mistakes on your first day on the job (let alone your first job). That I know. But I still feel very guilty. I do apologize to the customer sincerely. =(

But I’m just curious – if the cashiers are new, do you forgive them quickly (and they’re very polite to you, even though you’re rude to them on that particular day/in a hurry)?

1. You wanted to pay by check, and they accidently hit the “cash” tender button and can’t reverse the mistake. It takes a long process/you have to go to an ATM just two feet away to take out money to get things done.

2. You exchanged your item for something and trust the cashier to turn it in (something that’s about ). But there was a mix up and your exchanged-item was picked up by an employee and they can’t find the item in a large stack.

3. They can’t find the barcode and have to run off to look for another item to scan for you.

4. They have yet to learn discount codes and have to take 10 minutes of your time to ask their trainer about it.

Obvious, that’s my most common mistake/others that I’ve talked to about. Aside from giving the wrong change. *sigh*
True, 1 and 2 can be a great peeve. I’m guilty for doing those only once so far and hope to not do it again any time soon. Thankfully they understood.

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11 Comments for Cashier mistakes – do you get very annoyed?

  • 1. pinkpokkydots  |  February 15th, 2011 at 9:48 am

    ok the things i would be madd about are number 2 bc i wouldnt get my money back and number 1 because if you use the atm other then your banks they charge youu a fee good luck

  • 2. dis_orient_ed  |  February 15th, 2011 at 10:39 am

    Welcome to the world of work. It’s hard, but you get use to it. The more stress you can take the more money you can make. Learn to forget what happened when you come home for the day.

  • 3. castaspella0183  |  February 15th, 2011 at 11:14 am

    Honestly, I’m quick to forgive anybody that makes mistakes and takes fault for it. If it is your first week I would be understanding and I wouldn’t get annoyed quickly. However, I do warn you that 1 and 2 would get annoying real quick for me. Well, actually only 2 because I don’t do the check thing. 3 and 4 I wouldn’t care about. Now, if it was like every item you can’t find a bar code or trouble scanning it then we would need to talk. I was a cashier at Wal-Mart so I’m more forgiving about things.

  • 4. debijs  |  February 15th, 2011 at 11:49 am

    ~~When a cashier is apologetic to me for a mistake, I would never get mad. I know the person is just doing their job according to procedures. I’ve worked too many years in retail to not understand their position.

    So I can be patient. However, if someone is thrown on the cashier line and is not having help nearby for the breaking in period, I do lose respect for the store management. It’s not fair to the clerk and its not fair to the customer.~~

  • 5. Kat  |  February 15th, 2011 at 12:46 pm

    The customers will be annoyed as they need to hurry up to catch up with other things. They might curse but they’ll live. They will easily forget about it the next day.
    You will get along fine as the weeks go by.

  • 6. Ruby Jane  |  February 15th, 2011 at 12:50 pm

    lt totally depends on the customer….
    Some people have all the time in the world…others are really short on time.
    Some customers…are very kind and considerate…others are like “Can you just hurry and rectify the mistake ”
    l think on a personal level that…..because l am older….. you have to remember,that once upon a time we were all young,we all made mistakes.lf the the customer is positive and patient…then all is well…
    Wish life was like this all the time.

  • 7. Richard B  |  February 15th, 2011 at 1:36 pm

    It’s nice from the sales and from the customer side when everything goes along fine; but life isn’t perfect and $h!t often happens. I just deal with it. The world doesn’t revolve around me. People make mistakes, $h!t happens. What can I say?

  • 8. Hell Raiser  |  February 15th, 2011 at 2:05 pm

    If I’m in a hurry then it can be frustrating but I never lose my temper. It really isn’t the worst thing in the world to happen. I realise mistakes happen and it isn’t going to help to be angry. I think it’s easier for th cashier to fix the error when they aren’t flustered because there is an angry customer in front of them.

  • 9. redbloodedmale@rocketmail.com  |  February 15th, 2011 at 2:44 pm

    1. It would annoy me, because if there’s a reason I particularly wanted to pay by cheque I would feel railroaded into paying cash.

    2. Not quite sure what you mean here, but if it was store employee incompetence costing me time or money it would either amuse me if I had time on my hands, or stress me if I was on a tight schedule.

    3. Doesn’t particularly bother me.

    4. 10 minutes is quite a long time, yeah unreasonable I think.

  • 10. nelly_num  |  February 15th, 2011 at 3:16 pm

    No I don’t get mad about it. I’m never in a big rush and I find it entertaining in a strange sort of way. Something outside of the usual ho-hum dreary encounter. I realise the cashier may be spinning but it’s actually a learning experience for them and that can be a good thing.

  • 11. Charlotte K  |  February 15th, 2011 at 3:44 pm

    I don’t get upset.. I spent some time as a cashier.. I know what it is like.. just give it some time… it take some practice!

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