2 Comments for How to ensure my people user the ERP?

• 1. dysentry_boy  |  December 4th, 2010 at 11:57 pm

  Find someone (a training company) who knows the software and how to use it. Contact the company which makes your particular software and ask customer support to recommend a few local companies for training.

  You can google ERP training.

• 2. jonathanbcase  |  December 5th, 2010 at 12:32 am

  Hi, Learner:

  I don’t want to take anything away from the first answer submitted. As someone who has worked in ERP training for a few years, I am always pleased to hear someone else champion the ability of good training to increase the useability and success of an ERP installation.

  However, I cannot forget my 20 years of business experience that preceded my move to ERP consulting.

  If your employees are not using ERP to the fullest, it could mean more than a need for additional training. Maybe the system was only configured to do certain business processes within your organization. Every ERP system comes with core capabilities, but is somewhat custom-tailored to meet the needs of the enterprise in which it is being used. If your scope of authority is regional, or oriented towards a line-of-business within a larger company, it is possible that your employees are doing everything that was intended with the implementation.

  One good question may be… what more do you think the ERP system can do for you in the performance of your job? Are the employees using other reporting tools other than those provided with the ERP system? Do they export reports to other reporting tools instead of using the integrated reporting methods in the ERP system? If yes, why? Have the employees relied on workarounds or manual procedures in the daily performance of their job duties? If so, can these workarounds/manual procedures be offset by improvements to the ERP system?

  Lastly, there is the cost. Just by using the ERP system more fully, will that enhance your profitability? Will it bring you more top-line sales? Will it improve your customer service or productivity? There is a cost to ERP training, there is a cost to ERP configuration, there is a cost to business-process improvement? In the world economy of today, will those costs be offset by improved profitability so that your stakeholders and shareholders will reap the benefit?

  All of these things are food for thought. Congratulations on your appoinment as M.D. With the world economic outlook, your challenges, I’m sure, will be many.

  Best of luck,

  Jonathan

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