I need help from a fellow Wa-lmart cashier(s)???!!! What do I do about missing UPCs and bar codes?

I need help from a fellow Wa-lmart cashier(s)???!!! What do I do about missing UPCs and bar codes?

Ok, so I recently started work as a Wal-mart cashier, and there is just one customer/job dilemma that I have that I’m still unclear about: Merchandise without UPC/bar codes! I know, of course the logical explanation is to call a CSM for assistance. But the majority of my CSMs are less than helpful when it comes to price checks, and rarely respond to action code requests. When I can manage to flag one down usually tell me (and the customer) that there is nothing they can do.

Is there no way to manually enter a price in this instances?

But this doesn’t seem right? Is it REALLY the customer’s fault that the bar code is missing, especially if it is a discontinued or clearance item to which there is no more inventory left? Most of the time, I would say no, it’s not worth the customer being upset. And I 100% understand that bar codes are to keep track of inventory, etc, and I would totally not be comfortable manually entering a price for an item of value based on the customer’s word… but if the item is within reason (under ) like a box of cereal or a stick of deodorant, would it really be worth telling the customer that there is “nothing we can do about it” .

My question is, should I just get over my customer satisfaction and learn how to disappoint my customers, or is there a way to actually key this info myself (without getting fired) for small common items on the rare occasion they come through without a UPC/ bar code?

I appreciate any feedback, I’ve searched all over and just can’t seem to find a definite answer.

Tags: about, cashiers, Codes, fellow, from, HELP, missing, need, UPC's, WalMart

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