Seller on ebay sent me completely diff. item than what was pictured.. now what?

Seller on ebay sent me completely diff. item than what was pictured.. now what?

Hi. Ok so i bought 2 hoodies from the same lady off ebay and the pictures (off hollister website clearly) where these really nice Hollister hoodies. I got them in the mail today and they were NOTHING like the picture.They were both like the older style of Hollister. First she stated in the auction that they were New without tags and capitalized NEW. (The hoodies she sent me were the same colors as the ones i won so im almost positive i did not get some one elses order.) They were defiantly NOT new the zipper pull was broken on one, they both had fuzzies from the wash on them and the tags were faded. All she said in her auction was “Brand new without tags” and “Thermal lining in hood.” There was NO fine print, i looked very closely after i recieved them. She does not accept returns so i I contacted her earlier today and told her that what she sent me was nothing like the auction picture she posted and i wanted my money back. She only had one negative feedback out of 27. She has done this before i guess because someone had left her a negitive feedback saying she sent them a different card (baseball?) than what she had posted. So my question is how do i contact ebay and report what she did? I am defiantly reporting her if she does not respond by Monday. Will they refund me my money? Has this happened to anyone before??

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4 Comments for Seller on ebay sent me completely diff. item than what was pictured.. now what?

  • 1. adventurea  |  February 15th, 2011 at 8:25 am

    My father went though the same kind of thing before with e-bay. The seller was penalized and his money was returned. There is a time delay on it, but everything will be refunded when you go through e-bay. Next time double check the seller rating before buying.

  • 2. mxxoxoxo  |  February 15th, 2011 at 8:31 am

    You can file a item not as described complaint. Go to my ebay and go to your won folder. On the right side of auction you will see more options and you click resolve an issue.If you contact the seller and they wish to not resolve it then file the dispute. You can do it now. List what was wrong with both items. There is no way ebay can see the items were worn so they most likely will refund you but you have to pay to ship items back. it sucks but if she was honest then you would not be having the problem. If you need to return items then send them back the cheapest way to delivery confirmation. You can also leave negative feedback once this nightmare is over. good luck.

    mx

  • 3. margie k  |  February 15th, 2011 at 8:47 am

    mx is correct, open a dispute, leave negative feedback for this seller, and also – very important – report her to ebay for using stolen photos – that is against the rules for selling – the photo has to be of the actual item, not a pirated website photo. And just for the future, 27 feedback and one negative is a bad track record. Don’t purchase from sellers with less than 99.5% feedback in the future ( unless they have tons of feedback, thousands).

  • 4. Mary  |  February 15th, 2011 at 8:56 am

    why not go other web
    http://weargood.com/5133-men-DaG-hoodies

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